OCTOBER SPECIAL: $9.99/MO · LOCK IT IN BY OCT. 31

The Trash FairiesThe Trash FairiesMemphis · Locally Owned

Terms of Service

Last updated: 10/19/2026

The service we provide

The Trash Fairies provides a weekly curbside can roll-out and return service. We roll your city trash cans from their usual spot to the curb before your scheduled city pickup and return them after pickup. We do not collect, transport, or dispose of household trash — that is performed by your municipal waste collection service.

The Trash Fairies is an independent local business and is not affiliated with the City of Memphis or any municipal waste collection agency.

Access and account information

  • Service depends on reasonable access to your trash cans. You are responsible for keeping your address, contact information, pickup day, and any gate/access instructions accurate and up to date.
  • If we cannot access your cans on a scheduled service day, we may skip that visit without a refund for that visit.

Membership rates and billing

  • Reserving a spot saves your payment method — it does not charge you today.
  • Billing begins only after your route officially launches and we have notified you of your confirmed service start date.
  • Founding 15 members pay $8.99 per month, locked in while their subscription remains active; this rate is closed to new customers.
  • New customers who sign up through October 31, 2026 (11:59 PM Central) pay $9.99 per month, locked in while their subscription remains active. New customers who sign up on or after November 1, 2026 pay $12.99 per month. Both include up to 2 trash/recycling carts. Existing customers keep their locked-in base rates and are never moved to a new price automatically.
  • Each additional cart beyond 2 is $3 per month, billed with your membership. Extra carts for existing members are added only after you review and approve the new total.
  • Service includes moving eligible rolling carts to the curb and returning them after collection. Loose trash bags, cardboard boxes, bulk items, and other items outside the carts are not included.
  • Tips are optional, one-time payments and never recurring.
  • Paused or cancelled memberships may be subject to then-current pricing if reactivated, unless otherwise stated.

Pausing and cancelling

You may pause your membership at any time and resume when you're ready. You may cancel your membership at any time. There are no long-term contracts and no cancellation fees.

Service reliability

Service may be affected by severe weather, city trash-collection delays, inaccessible trash cans, road closures, emergencies, or other circumstances outside our reasonable control.

Communications

By enrolling, you consent to receive service-related communications (email and, if you opt in, SMS). Promotional messages are optional and require a separate opt-in.

Contact

Questions? Email us at trashfairiesmemphis@gmail.com.

These terms are provided for transparency and do not constitute legal advice. We may update them as our service grows.